The system, which has been sharply criticized by editorial boards, elected officials and advocates for the poor, is an attempt to use high technology and privatized call centers to substitute for several years of staffing cuts at HHSC.
Despite continuing difficulties in the new system (which one advocate referred to as being in "total disarray"), the worsening economy is forcing many new families to go through the application process anyway:
- In Waco, applications for food stamps are up 30%
- In Temple, lines have grown 29%
- Houston has also seen a 30% increase in the wake of Hurricane Ike
- Participants have now grown to 2.9 million statewide
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